PRIVACY POLICY
Effective Date: August 2025
Coastal Sitters (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit forms, or use our services.
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1. Information We Collect
We collect information in the following ways:
• Booking Forms (Families): Your name, contact information, address, details about your childcare needs, and any notes you provide.
• Sitter Applications: Your name, contact information, qualifications, work history, and other details necessary for the hiring process.
• Testimonials: Your name, feedback, and any photos or videos you choose to provide for display on our website or social media.
• Payments: Billing details, including credit/debit card information, processed securely through Square. A card is securely kept on file with Square for billing and booking purposes.
• General Browsing: Non-identifiable information such as browser type, device type, and website activity (via cookies or similar technologies).
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2. How We Use Your Information
We use the information collected to:
• Provide and manage babysitting services.
• Process bookings and payments through Square.
• Review sitter applications and conduct background checks.
• Publish testimonials, photos, and videos (with documented parental consent).
• Improve our website, services, and customer experience.
• Comply with legal obligations.
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3. Payment Processing
Payments are collected directly through our website using Square, a secure, third-party payment processor. A card is securely kept on file within Square’s encrypted system to simplify future bookings and payments. We do not store your full credit card details on our own servers.
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4. Use of Photos & Media
Any photos or videos featured on our website, marketing materials, or social media are used only after written or digital consent has been provided by the parent or guardian. These images are used to represent Coastal Sitters’ services and community. Consent for photo usage can be withdrawn at any time by contacting us.
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5. Information Sharing & Disclosure
We do not sell or rent your personal information. We may share information only in the following cases:
• With Sitters: To provide them with necessary details about the booking.
• With Service Providers: Such as payment processors (Square), background check services, or website hosting providers.
• As Required by Law: If legally compelled to share your information.
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6. Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
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7. Cookies & Tracking Technologies
Our website may use cookies to improve functionality, personalize content, and analyze traffic. You can disable cookies in your browser settings, but some website features may not work properly without them.
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8. Your Rights
Depending on your location, you may have rights to:
• Access, update, or delete your personal information.
• Request a copy of the data we hold about you.
• Withdraw consent for photo or testimonial use.
To exercise these rights, contact us at [your email address].
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9. Security
We implement reasonable technical and organizational measures to protect your personal information. Square uses encryption and other industry-standard security measures to protect payment information. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
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11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Coastal Sitters
Email: contact@sarasotasitters.net
Phone: (941) 504-9189
Location: Sarasota, Florida